![]() ![]() The brush heads would fall off every time I tried to brush. The first brush stopped working after two months, the second after four. Every single time I was told to just wait longer. Half the time the battery wouldn’t be included either. Every single refill says one was delayed and required follow up. They insist on using subpar shipping (DHL e-commerce), which is so bad they even warn you on their FAQ page. Hands down one of the worst experiences I’ve ever had, the brush surpassed by only their horrid customer service. You can read more about the true benefits of an electric brush on our blog at Thank you for giving Quip a try and we are sorry Quip wasn't for you! At Quip, we know that even making a small improvement to your habits will have a fundamentally larger effect on your oral health, than any change in movement or power.Īs we always say, the best brush for you is one that encourages you to brush two times a day for two full minutes. Electric brushes are recommended by dentists because they encourage and guide to better brushing. The key to maintaining good oral health is solely based on your technique and routine. This information is also included in our welcome booklet after purchasing Quip. It's not what mode of vibrations you decide to turn your brush on. They are manufactured next to other popular leading brands in the industry, so there will be no difference in the way your Quip brushes your teeth.Īs you will read in our ads and website before buying, whether a toothbrush is "functional" really comes down to how you use it and whether the toothbrush functions help guide you to brush better. Quip uses the same soft DuPont nylon bristles and motor. We are so sorry to hear that you did not enjoy your Quip. DO NOT give your money to Quip!ĪND not only was the customer service experience terrible, but the toothbrushes were terrible! There is a reason you don't see more toothbrushes made out of thick and stiff silicone, it's just not good for teeth and gums! Dentists recommend soft and extra soft bristles because you don't want to hurt your mouth with something so abrasive!Īgain DON'T BUY these toothbrushes! DON'T support Quip!īottom Line: No, I would not recommend this to a friend They are a dirty company with the lowest quality of customer service. Again, this was completely Quip's error, but I had to pay for it. Despite my many objections, they insisted this was all they could do. So, in the end, I could only do a standard return, this meant that I could return the products, but they would deduct $10 from my return in order to cover their shipping costs. They didn't accept any blame and insisted that this was my problem. ![]() This discussion went back and worth, but they would admit to no fault at all. Well, it was possible, I even supplied screenshots of the purchase process because they promo code continued to work for me. They told me it was not possible that their website accepted the promo code. They acted like it was my fault that their website accepted what they said was an expired promo code. ![]() I called to address this issue, but an automated service told me I had to email my question (while their phone number is available on their website, they have absolutely no over the phone customer service, they force you to send an email, so they do not have to directly deal with customer concerns). The toothbrushes came, and my credit card was charged the full $75. Instead of being $75, my total came to half off at $37.50. Throughout the order process, the discount was displayed, showing me 50% off. I ordered their two brush and toothpaste set with a 50% off promo code. ![]()
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